The wisdom of British Gas  

Thursday, 12 April 2007

Extracts from today's conversation with the intellectual giants of British Gas's amusing titled "customer services" department.....

Q: "I'm ringing to find out why my direct debit has gone from £52 a month to £122"
A: "Because that's how much you owe" How helpful

Q: "But why has the account risen to such a level without my knowledge"
A:"What's probably happened is that you've used a lot of gas, for example, if your thermostat is turned up high or've used it a lot" No shit, Einstein

Q:"But I can't afford £122 a month"
A:" All I can advise is that you pay the outstanding amount to bring the account up to date" If I can't afford 122, it's unlikely I'll be able to afford the 530 you say I owe - f***wit

Q:"So why have you not told me about this before?"
A "We sent a bill on 30th March"
Q:" But it's the 11th of April - where is it?"
A:"It can take up to 2 weeks to reach you" What kind of stamps are you using?

I could go on, but it's just too depressing. The thing that really upsets me is not just their total incompetance ( I have been trying to sort out this account since LAST OCTOBER!) but the fact that by employing such morons, they clearly think each and every customer is just a piece of shit to be talked down to.

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